Refund Policy
We strive to offer an unparalleled activation keys experience, but there is still a minuscule probability of something going wrong. In the unlikely event that you need a refund, please refer to this page with detailed T&Cs on our refund procedures. Here you'll find complete information on the qualifying requirements and the time scope of the refund procedure.
Refundable Items
Our unchanging goal is to offer you flexible refund options for most games and other purchases. However, it is crucial to remember that some items could be considered "non-refundable" and thus not eligible for compensation. Skins, virtual cash, and consumables are a few examples of such products. Furthermore, it is essential to stress that only purchases made directly through our website are eligible for refunds.
All in-app and DLC purchases made via Gamer Paradise are eligible for game-related refunds if the content hasn't been used, altered, or transferred. Additionally, some transactions can qualify for online self-service refunds. Please login to your Account on our website, go to the relevant Account area, choose Transactions, and, assuming the game meets the requirements for a self-service refund, simply activate the "Refund" option to initiate the process.
Time Scopes
Refund requests for goods and games must be made within a specified time period of seven days starting on the day of purchase. It's crucial to remember that the total playtime can go up to two hours to be eligible for a refund.
Please be advised, however, that "non-refundable" products, such as consumables, virtual currency, and skins, are not eligible for refunds.
External Circumstances
If a user has been banned from the service or has broken the rules, no refunds will be given for games or other purchases. In addition, be aware that refund eligibility may be jeopardized if Gamer Paradise discovers any refund policy misuse. Lastly, purchases made on our website cannot be returned based on personal choice or if the item does not satisfy the minimal standards for use on your computer but is otherwise regarded as of good quality, which is established in the course of refund consideration.
Placing a Request
Please proceed to the Contact Us page and submit your refund request to get started. Online self-service refunds may be available for specific transactions. You may access the Transactions page by signing into your Account on our website, going to the Account dropdown menu in the top right corner, and choosing the relevant option from the list. Then, click the Refund button to start the procedure if the game meets the requirements for a self-service refund.
Refund Disbursement and Consumer Protection Guidelines
Refunds for purchases are issued per the standard process, which involves refunding the original form of payment used for the transaction. It is important to note that not all payment methods support this option. Gamer Paradise and yourself may mutually agree upon alternate methods for refund distribution. Please be aware that the time needed to process the refund may change based on the payment method.
Be aware of how the Consumer Protection legislation may apply if you are a resident of the European Union and have made a purchase. According to these rules, you can change your mind about your order within fourteen days
after the purchase date and request a refund. After making your purchase, please contact us as soon as possible in writing to begin the cancellation procedure before the contemplation time expires. Remember that access to downloaded or used items is forbidden during this assessment. We reserve the right to reject refund claims if this clause is broken.
Pre-purchases
You are entitled to cancel your pre-order at any time before the release day and obtain a refund in the framework of Gamer Paradise. Additionally, you can ask for a refund seven days following the date of purchase if you last played the game less than two hours since it's been released. However, you must submit your request 48 hours before the game is released or made available for pre-download.
Product Price Adjustments
You can return your purchase, get a full refund, and then buy the item at the newly discounted price if you abide by the rules mentioned above. It is not considered an abuse of the return policy. However, you might not be eligible for refunds if Gamer Paradise discovers any abuse or exploitation of the refund policy. Rest assured that this policy exists to provide you the peace of mind to go about your shopping with absolute certainty, knowing that your money will only be used to buy and play the games you want.